Help Desk Technician

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We are a Córdoba-based company working on challenging global projects. We are looking for a Help Desk Technician to join our growing team. This is a great opportunity to work in a fast-paced, exciting and rewarding environment in an international setting. Primary Responsibilities: Join an internally facing IT helpdesk team which supports a tech stack including: • Microsoft Desktop Operating Systems (Windows 10 Pro and Enterprise) • Microsoft Server Operating Systems (Windows Server 2019) • Microsoft Azure Active Directory & Office 365 • Various Cloud and On-Premise Line of Business Applications Secondary responsibilities: Manage and Improve the company knowledge base including: • Helpdesk Outcomes to assist internal users to solve their own problems • Business product knowledge formatting and relational linking • Verification of card content requires follow-up with key managers High Level Requirements: • 2 Years in a similar, Level 1 or 2 Desktop Support Role • Strong Windows 10 OS and Office365 Application Support Experience • A thorough understanding of fundamentals such as: TCP/IP, DNS, Routing and Switching • Strong verbal and written communications skills. • Strong troubleshooting and problem-solving skills. • Ability to work independently and to prioritize constantly evolving tasks and projects. Detailed Requirements: • Must be Fluent in English with excellent written and verbal communication skills • Relevant certs from Microsoft or Cisco such as MCSA, CCENT, CCNA not required, but a plus • Basic Powershell skills on Windows Desktop Operating Systems • Basic Powershell experience with Exchange Online and Azure AD Powershell Modules • A working knowledge of Azure & Office Web GUI • Experience with Windows ADK and System image development • Troubleshooting, repairing, or replacing computer components • High attention to detail, accuracy, time management and organization skills • Able and willing to multi-task in a fast-paced environment with demanding deadlines This is a full-time position with benefits, paid holidays and vacation. Located in Cordoba Centro. Requerimientos Educación mínima: Terciario Años de experiencia: 2 Idiomas: Inglés Disponibilidad de Viajar: No Disponibilidad de cambio de residencia: No Personas con discapacidad: Sí


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